This Privacy Policy explains how collects, uses, protects, and shares information when you visit or contact our customer care team.
1. Information We May Collect
When you use our website or contact us regarding a flight reservation, cancellation, change, exchange, or refund request, we may collect information necessary to assist with your request.
This information may include:
- Name and contact information
- Email address and telephone number
- Passenger and traveler information
- Travel dates and preferred destinations
- Existing booking or reservation details
- Airline and itinerary information
- Information you voluntarily provide while communicating with our team
2. How We Use Your Information
Information provided to may be used to:
- Assist with new flight reservations
- Process eligible flight cancellation requests
- Assist with flight changes and ticket exchanges
- Assist with eligible refund requests
- Communicate with you regarding your travel request or reservation
- Respond to questions submitted through our website, email, or Toll-Free number
- Maintain records related to customer requests and transactions
- Improve the functionality and performance of our website
- Prevent misuse, fraud, or unauthorized activity
3. Reservation and Travel Information
Certain personal and travel information may be required when assisting with a flight reservation or an existing booking. Information required to complete a request may be provided to the relevant airline, travel supplier, payment service provider, or other service provider involved in fulfilling the requested travel service.
4. Information Shared With Airlines and Service Providers
We may share information only when reasonably necessary to provide the service requested by you, process a reservation-related request, comply with applicable requirements, or protect our legal rights.
Airlines, payment providers, and other third-party service providers may maintain their own privacy policies and data-handling practices. Their handling of your information is subject to their respective policies.
5. Website Usage Information
When you visit , certain technical information may be collected automatically, such as browser type, device type, IP address, pages visited, referring pages, and general website usage information.
This information may be used for website security, analytics, troubleshooting, performance monitoring, and improving the user experience.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies to remember website preferences, understand how visitors interact with the website, improve functionality, and measure website performance.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Telephone Communications
Customers may contact our 24/7 customer care team through our Toll-Free number for assistance with flight reservations, cancellations, eligible changes, exchanges, and refund requests.
Please note that we do not provide flight fare quotations over the phone, schedules for flights that have not been booked, or online check-in services.
8. Data Security
We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide the requested service, maintain appropriate business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory